CY Global Store is a brand of CY Logistics & Tech LLC, based in Lancaster, Pennsylvania, USA ("we"). This policy explains what information we handle when you visit cyglobalstore.com, message us or interact with our social media pages.
1. Information we receive
Information you give us when you contact us (for example, your name, phone number, business name and the content of your messages via WhatsApp, phone, Facebook, Instagram or this website's chat), and technical browsing data (such as IP address and browser type) recorded by our hosting provider and by the cookies described in section 4.
2. How we use it
To answer your questions, prepare quotes, provide the services you hire and improve our site. We do not sell or rent your information to third parties.
3. Third-party tools
We use third-party services to operate: Hostinger (website hosting), Meta (Facebook, Instagram and WhatsApp) to publish our own content, communicate with you and measure our advertising, Anthropic (the artificial intelligence behind our virtual assistant), Google Analytics (visitor statistics) and Google Fonts. These services have their own privacy policies. Our publishing tools only access our own pages and do not collect data from users of those platforms.
4. Cookies, the Meta Pixel, Google Analytics and our virtual assistant
This site uses the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram) that uses cookies and similar technologies to record the pages you visit and whether you click our WhatsApp buttons, along with technical data such as your IP address and browser. We use it to measure our ads and show them to people who may be interested. Meta handles that data under its Privacy Policy. You can limit these ads in your Meta ad settings, opt out of interest-based advertising at optout.aboutads.info, or block cookies in your browser.
We also use Google Analytics, a Google service that uses cookies to show us statistics such as how many people visit the site, their approximate city or country, the device they use and how they found us (for example, from Google or Instagram). Google handles that data under its Privacy Policy. You can see how Google uses data from sites that use its services and opt out of Google Analytics with its browser add-on.
We also count, anonymously, how many people are on the site at any moment: your browser stores a random number and sends us the page you're viewing and whether you're on a phone or computer. We don't store your name or IP with that count, and it's deleted after 10 minutes.
Our virtual assistant (on this website's chat and our messaging channels) replies using artificial intelligence. We store your messages and the details you share in the conversation in order to help you and follow up. If you'd rather speak with a person, say so in the chat or call us at (223) 307-5574.
5. Retention and security
We keep your information only as long as needed to serve you or meet legal obligations, and we apply reasonable measures to protect it.
6. Your rights and data deletion
You can ask us at any time to see, correct or delete the information we have about you. Message us on WhatsApp or call (223) 307-5574 with your request and we'll handle it within a reasonable time.
7. Minors
Our services are intended for businesses and people over 18.
8. Changes
We may update this policy; the current version will always be on this page. The Spanish version has the same content.
9. Contact
CY Global Store · CY Logistics & Tech LLC · Lancaster, PA · (223) 307-5574 · cyglobalstore.com
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